Returns
Our approach to exchanges and returns so you can shop with confidence.
Return window
If a piece isn’t quite right, contact us within 7 days of delivery. Items must be unused, unworn, and returned in original packaging with any tags intact.
What we can exchange
We happily help with size or style exchanges when stock allows. Start the conversation on WhatsApp with your order details and photos of the piece.
- Unused jewelry in original condition
- Proof of purchase / order confirmation
- Exchange preferred when a similar piece is available
Non-returnable items
For hygiene and quality reasons, we can’t accept returns on customized pieces, pierced earrings that have been worn, or items damaged after delivery through normal wear.
How to start a return
Message us on WhatsApp with your order name, the product link, and the reason for return. We’ll confirm next steps, pickup or drop-off options, and any restocking or shipping costs before you send anything back.